Privacy Policy

Terms & Conditions

Privacy Policy (GDPR Compliant)

Last updated: 18/04/2025

At Acoro, we are committed to protecting your privacy and complying with the General Data Protection Regulation (EU Regulation 2016/679) ("GDPR"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website.

1. Data Controller

The data controller responsible for your personal data is:

Acoro

Paseo Ermita del Santo 40, 28011 Madrid Spain

Email: [privacy@acorosystems.com]

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact information: such as name, email address, phone number, and company details.

Technical data: including IP address, browser type, operating system, and usage behavior via cookies and analytics tools.

Communications: records of inquiries, emails, or messages you send to us.

We do not collect special categories of personal data unless you explicitly provide them and consent.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases under GDPR:

Consent (Article 6(1)(a)) – when you give clear permission for us to process your data for a specific purpose.

Contract (Article 6(1)(b)) – when processing is necessary for the performance of a contract with you or to take steps at your request before entering into one.

Legal obligation (Article 6(1)(c)) – to comply with a legal or regulatory obligation.

Legitimate interest (Article 6(1)(f)) – for purposes such as improving our website and services, provided your rights do not override those interests.

4. How We Use Your Data

Your data may be used to:

Respond to inquiries or service requests.

Improve our website, services, and communications.

Send you updates, offers, or newsletters (only with your consent).

Fulfill legal and contractual obligations.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the data and the applicable legal requirements.

6. Data Sharing and Transfers

We do not sell your personal data. We may share your data with trusted third-party service providers (such as hosting, analytics, or communication services) who process it on our behalf under strict confidentiality agreements.

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of access – to know what data we hold about you.

Right to rectification – to correct inaccurate or incomplete data.

Right to erasure (“right to be forgotten”) – to request deletion of your data.

Right to restrict processing – to limit how we use your data.

Right to data portability – to obtain your data in a commonly used format.

Right to object – to object to certain types of processing (e.g., direct marketing).

Right to withdraw consent – at any time, if processing is based on consent.

Right to lodge a complaint – with your local data protection authority (e.g., AEPD in Spain, CNIL in France, etc.).

To exercise any of these rights, contact us at: privacy@acorosystems.com

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience and analyze website traffic. You can manage your cookie preferences via your browser or in our [Cookie Policy].

9. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and secure servers.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly.